The Plaza at Edgemere · Family Council
Every concern families have raised since May 5, 2026, counted and dated. This is the baseline. The same four numbers come back to this room in October.
Prepared from the Council’s records as of August 31, 2026. Current counts live on the home page.
21 of 44 items have no owner and no department assigned — an internal staffing gap, not a headline.
Dates here are the day a concern was logged, entered as families’ emails arrived — so for most items they sit close to when the problem actually happened. The exception is the early bulk entry: May is mostly Carrie typing up a backlog, not a spike of new problems that month. What the old list could not capture is when leadership was told, and how many families a single problem touched. The report form now asks both.
Facilities and Dining together account for 25 of the 44 live items.
The July baseline carried a hand-written read of the themes running through the list, and the asks that came out of them. That analysis belonged to July's numbers and is not carried forward here, because repeating it against a different list would make it wrong. Section 05 below is the full live list; the Council writes this month's read from it. The July baseline is unchanged and still shows what was said then.
These 2 are separated out because they are not preferences. If any of these is happening now, it belongs with the Executive Director today — not in a list that gets reviewed monthly. Two outside lines can also take a report directly, and they are not the same thing:
The whole record, still sortable and still exportable.
Groupings are a starting point for Council review and can be changed. The headline counts at the top still count every individual concern.
| ID | Area | Concern | Entered | Days since logged |
|---|
Management runs the town hall; this is the Council’s slot on their agenda. A six-beat arc: introduce the Council, show the patterns, make the asks, and end on proof. The italic lines are close to what you could say out loud.
Suggested flow · roughly 10 minutes of agenda time
"We started the Family Council in March to give families one voice with management. This is where things stand today — a starting line, not a verdict. The same numbers come back to this room in the fall."
78 open. 17 marked raised with leadership — 16 were the June 2026 email before the platform; the 17th (FC-036) was marked raised but never sent. Largest single area: Lifestyles, 23. Let the room sit with the middle one.
"Nine of these aren't about preferences. Hot water out for six days. Grab bars not replaced. Whether our people on the third floor are being checked. These can't wait for a monthly list."
Laundry loss — four similar reports grouped by hand. Or the six times something scheduled didn't happen. Pick one and show how the list turned scattered notes into a pattern.
"There's a card on your seat, and a code on the screen. If any of these happened to your family too, tell us — that's what turns one voice into a number they have to answer."
"When we raised Bible study, it was fixed in a week. This works. Keep telling us."
What this baseline cannot do yet. Every item here counts as one. Similar-report themes
were grouped by hand in a cluster field — that is not independent family
confirmation. The only frequency tally in the spreadsheet is two hand marks next to short-term
parking. Once families can tap this happened to us too, and once we record when a thing
happened and when leadership was told, separately from when it was typed, these charts start
measuring Edgemere instead of measuring our own note-taking.
Source: FC_Detailed_list_of_issues_Carrie.xlsx · 80 rows · May 5 to July 22, 2026. One item is restricted because it describes an individual staff member by role.